Frequently Asked Questions and Answers
- Do express patients have to wait for a kiosk to be available to check in at a Lab?
- What order should I call patients up to be registered?
- Can patients who SPEAK SPANISH TRANSLATE THE KIOSK WHEN CHECKING IN?
- Phlebotomist Queue Manager Guide Office Assistant Queue Manager Guide
- What if I SELECT THE WRONG PATIENT in the Queue Manager Tablet?
- What do we do if the patient receiving care is different from the one who checked in (i.e. parent and child)?
- What are all of the different URLs for Express Check-In (e.g. mau.care/s)?
- If there are PATIENTS WAITING BEFORE OPENING, what is the best way to proceed?
- What do I do if a PATIENT IS COMPLAINING regarding being seen by someone who arrived after them?
- What do I do if Express Check-In experiences TECHNICAL DIFFICULTIES?